At The Ethereal Charms, your satisfaction matters to us. Here’s how we handle issues with your order:

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Damaged, Defective or Wrong Item Received
We’ll make it right. If you receive a damaged, defective, or incorrect item, we’ll offer a free replacement or store credit — no questions asked.

To raise a claim, please share an unboxing video within 48 hours of delivery. The video must show the sealed parcel being opened from start to finish, without any pauses or cuts, with the camera focused on the package throughout. This helps us resolve your issue quickly and fairly.

 

How to Contact Us
WhatsApp or DM us on Instagram @the_ethereal_charms within 48 hours of receiving your order. We typically respond within 24 hours.