At The Ethereal Charms (www.theetherealcharms.in), we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make a purchase.
By using our website, you consent to the data practices described in this policy.
1. Information We Collect
We collect information that you provide directly to us, as well as information automatically collected when you browse our store.
Personal Data: When you make a purchase, create an account, or contact us, we may collect personally identifiable information such as your name, shipping address, billing address, email address, phone number, and account password.
Payment Data: All payments are processed through secure, third-party payment gateways. We do not store your credit/debit card numbers or UPI credentials on our servers.
Automated Information: When you access our site, our servers automatically log details sent by your browser. This includes your IP address, browser type, operating system, referring URLs, and pages viewed.
2. How We Use Your Information
We use the information we collect to run our business and provide you with a seamless shopping experience, specifically to:
Process, fulfill, and ship your orders.
Send you order confirmations, tracking details, and customer service updates.
Respond to your questions, comments, or requests.
Improve our website, product selections, and overall user experience.
Send marketing communications, promotional offers, or newsletters (only if you have opted in, and you can opt out at any time).
3. Sharing Your Data with Third Parties
We do not sell, rent, or trade your personal data to third parties. We only share your data with trusted partners who help us operate our business, such as:
Courier & Logistics Partners: To deliver your orders to your doorstep.
Payment Processors: To securely process your transactions.
Analytics Providers: (Like Google Analytics) to help us understand how customers use our website.
All third-party service providers are obligated to protect your information and use it solely for the services they provide to us.
4. Cookies and Tracking Technologies
We use "cookies" to enhance your browsing experience. A cookie is a small text file placed on your device. Cookies help us remember the items in your shopping cart, recognize you on return visits, and analyze web traffic. You can choose to disable cookies through your browser settings, but doing so may limit your ability to use certain features of our website.
5. Data Security
We implement a variety of industry-standard security measures—including SSL (Secure Sockets Layer) encryption—to maintain the safety of your personal information during transmission and storage. While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights & Choice
Under Indian data protection laws, you have the right to:
Access the personal information we hold about you.
Request that we correct or update incorrect data.
Request the deletion of your personal data (provided it is no longer required to complete a transaction or satisfy legal obligations).
Opt-out of marketing emails by clicking the "Unsubscribe" link at the bottom of any email.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on this page with an updated "Last Updated" date.
8. Contact Us & Grievance Officer
If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise your data rights, please contact our Grievance Officer at:
Email: theetherealcharms01@gmail.com
Website: www.theetherealcharms.in